FAQ Page

By akhanam, 30 April, 2024

Whether you are an individual learner, or an education/organization systems leader interested in scaling your teams’ professional development, the Arizona State University Professional Educator Learning Hub has online courses to meet your needs.

  • Courses are developed by ASU’s faculty and subject matter experts.
  • Backed by ASU’s top-ranked online education programs.

Here are answers to questions we most commonly receive. If you need further help, please contact our customer support team. We’re here to assist you!

Page Title
Frequently Asked Questions
FAQ's
Question

How do I find course topics that match my needs?

Answer

Visit our course catalog. Use our search bar and filters to look for courses in specific areas. Once you find a course that fits your needs, choose from your two online learning options: 

  • Self-paced courses: Ideal for individual learners seeking flexibility to learn at their own pace.
     
  • Facilitated courses: Guided by an instructor within a fixed time frame, these courses are available for cohorts of at least 15 learners. This is an effective way for schools and organizations to quickly scale their teams’ professional learning impact. Contact us for more information.

Micro-credential options are also available to demonstrate subject matter knowledge. 

Question

What are the different types of online course options?

Answer
  • PowerUps are for quick, effective learning
    PowerUps are designed to introduce key concepts as a foundation for future learning. Each PowerUp is typically 1-2 hours, and they are offered at little to no cost, such as a series developed with the XQ Institute on the Science of Learning.
    Visit our PowerUps page.

Ways to stretch your learning include:

  • Self-paced courses
    These flexible, on-demand courses typically take about 15 hours to complete and are ideal for diving deeper into specific topics. Some are grouped into course bundles — collections of related courses designed to deliver deeper learning.
     
  • Facilitated courses
    These instructor-guided courses range from 15 to 45 hours and span 4–5 weeks. Some are part of credit-bearing degree pathways and/or are designed to meet certification requirements. Groups of related courses form course specializations for advanced learning.
Question

What are the advantages of taking a course specialization?

Answer

A course specialization is designed as a credit-earning pathway to the MA in Education program at ASU’s Mary Lou Fulton College for Teaching and Learning Innovation. 

Unlike bundles, specializations are more intensive and time-bound — typically one course per 4-5 weeks — and are only available through instructor-led cohorts. Currently offered specializations include: 

  • Computer Science Endorsement
  • Pedagogies of the Possible
  • Educational Technology and Design
  • Civics and Media Literacy

When you complete a specialization, you receive a certificate and may be eligible to apply for graduate credit toward the MA in Education program. Contact us to learn more about this process.

Question

How can I prove my skills and accomplishments after completing a course?

Answer

Upon successful completion of a professional learning experience, you will earn a certificate of completion, micro-credential, or both, depending on the experience. Select the one that’s best for you! 

We offer several ways to demonstrate what you’ve learned — we call these earnings.

Certificate of Completion
Every learner who finishes a course receives a downloadable certificate. It includes:

  • The course title
  • Number of learning hours
  • Verification from the Mary Lou Fulton College for Teaching and Learning Innovation

Certificates can often be used for educator recertification.

Micro-credential (optional, additional cost)
Micro-credentials are a powerful way to prove your competency to current or future employers. They involve an independent assessment and are available in the following ways:

  • Successful completion of a facilitated course
  • As an add-on to a self-paced course
  • As a stand-alone earning (without a course) 

Micro-credentials are downloadable and clearly state the area of demonstrated expertise.

Note: Instructor-facilitated courses include the certificate and the option to earn a micro-credential as part of the course fee.

Continuing Education Unit options: CEUs available at an additional cost. 

Question

How do I register for a course?

Answer

It’s simple. Explore our catalog here. After finding what interests you, follow the prompts to register. Once you’ve completed the checkout process, you’ll be able to start right away!

Question

I already have an account on Canvas, why do I have to create a new one on Professional Educator Learning Hub?

Answer

ASU Professional Educator Learning Hub (PELH) is a new product that requires a new sign-up. Complete the form on this page and use the same email you use in Canvas. This will ensure your existing Canvas account merges with your new ASU PELH account.

Question

What is an academic credit unit?

Answer

Educators who complete a credit-eligible specialization can apply to the ASU MA in Education program and receive academic credit. At present, only one eligible 9-credit specialization block can be brought into the ASU MA in Education. Educators pay an additional $50 per 1-cr for transcription (totaling $450 for the 9-credit specialization) to have the credit transcripted after starting the ASU MA in Education. Admissions fees and tuition to complete the master's degree will apply. Pre-admission credits must have been taken within 3 years of admission to the ASU degree to be accepted. The complete pre-admission credit policy is detailed in the Graduate College Policy Manual.

Question

What is a CEU?

Answer

ASU is regionally accredited by the Higher Learning Commission. Arizona State University affirms that, once a CEU certificate is issued, the content and details of the certificate will remain unchanged. Learners will not receive a transcript or academic credit. CEUs are sometimes a part of the criteria used for promotion, license renewal, salary advancement, and/or renewing credentials. It is the responsibility of the learner to independently verify whether the CEU issued by Arizona State University will be accepted by their respective school, association, or board. Arizona State University does not guarantee acceptance by external organizations, and learners are encouraged to confirm the suitability of the CEU for their specific professional or academic purposes. Allow 45 days for review and processing.

Question

Who can take a PELH course, attend an event or buy educational materials?

Answer

ASU PELH programs are open to anyone who wants to register. If you’re looking to gain new skills for your current job, want to obtain new skills to work towards a promotion, or even want to change jobs completely, there are courses for you. To be successful in our programs, we recommend English language fluency and computer literacy.

Question

Who is this site for?

Answer

The Professional Educator Learning Hub is for all those in the field of education, and those who support educators. From community members, to teachers, to superintendents, the PELH has something to offer everyone. Don’t consider yourself an educator? We use the term educator broadly, to include those making a lasting impact beyond the traditional K-12 classroom.

Question

Are the courses and materials created by professors at ASU?

Answer

Content is created by ASU faculty, in collaboration with reputable partner organizations, and/or with nationally recognized subject matter experts. No matter who created the course, the content is data-driven and competency-based for a high impact learning experience.

Question

What are the technology requirements?

Answer

This is a list of basic computer system requirements to use Canvas, the platform that hosts ASU’s PELH courses. It’s always recommended to use the most up-to-date versions of operating systems and have a reliable internet connection. Canvas will still run with the minimum specifications, but you may experience slower loading times. Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements. 

Screen Size:
Canvas is best viewed at a minimum resolution of 800x600. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app. 

Operating Systems:
Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit Canvas assignments) Mac OS X 10.6 and newer Linux - Chromium OS 

Mobile Operating System Native App Support:
iOS 7 and newer (versions vary by device) Android 4.2 and newer 

Computer Speed and Processor:
Use a computer 5 years old or newer when possible 1GB of RAM 2GHz processor

Question

I’m having trouble logging in. What should I do?

Answer

Ensure your device has no firewall restrictions. Clear your cache and cookies, then try logging in at educatorhub.asu.edu on a supported browser, a list of which can be found here. How do I clear my browser cache on a PC? How do I clear my browser cache on a MAC? If you are still experiencing issues logging in, please email PELHsupport@asu.edu with a screenshot and a brief description of the login error you are experiencing.

Question

I didn’t receive a confirmation email after signing up.

Answer

Please check your spam and junk folder first. If you cannot locate the email, please try signing up again using the same email. If you are still encountering issues, please email PELHsupport@asu.edu.

Question

Are PELH courses eligible for financial aid?

Answer

The professional learning courses on the PELH are not eligible for federal financial aid. Other forms of financial aid, such as employer sponsoring, grant funding, or discount codes may be available. Check with your employer to see if any may apply.

Question

How long will I have access to my course or program?

Answer

Enrollments in self-paced or micro-credential courses will have access to it for one year. Those enrolled in facilitated courses will have unlimited access to the course content once the course ends. However, participants will need to complete the content (tasks, quizzes, assignments, etc.) within the course start and end dates.

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